Support

Email us

Every question goes to [email protected]. A real person reads it and replies by email. Write from the email address on your account, or tell us the mobile number on it, so we can find you.

What to include

• For a payment: the amount, the date, and the last four digits of the card or the wallet you paid with.
• For a box or a bag: the name of the box, and the bag you were awarded.
• For a shipment: the bag and the shipping address on the order.
• For a damaged, wrong or doubtful item: photos of the bag and its packaging, preferably within 14 days of delivery.

Common questions

• A top-up has not shown up. Payments settle through our payment processor and can take a few minutes. If the balance is still wrong after that, email us the payment details above.
• Where is my bag? Most bags arrive within 2 to 3 weeks of your request; the tracking number is on the bag in your collection. We ship within the United States, excluding Washington.
• I want a lower limit. Email us the limit you want and we apply it to your account.
• I want to close my account. Use Delete account on the Profile tab, or follow Delete your account.
• Texts. Reply STOP to any PoshPull text to opt out, or HELP for help.

Policies

Refunds, shipping, authenticity and account rules are in our Terms. How we handle your data is in our Privacy Policy.