Privacy Policy

What we collect

• Account details: email address, mobile number and date of birth. PoshPull sign-in is passwordless; we verify access with one-time codes or an identity provider such as Apple or Google.
• Shipping addresses you save, and the address on each shipment.
• Purchase, opening, wallet, withdrawal and shipment history.
• Security signals: IP address, approximate location derived from it, and a device identifier we store only as a one-way hash, used to recognise your devices and prevent fraud.
• For withdrawals: your legal name, home address, date of birth and Social Security number information requested by our payment processor, plus the bank account or debit card you link as a withdrawal destination. We keep only your name, country and the outcome of the check, plus the last four digits and a label for each linked account. We never store Social Security number digits or bank or card account numbers.

Payments are handled by our payment processor through Apple Pay, payment components in the app or a hosted checkout page. We do not receive or store your card number. Identity details you submit through PoshPull are sent to our payment processor (Coinflow) for verification, and withdrawal-destination linking happens on Coinflow's hosted pages. If a photo ID or selfie is needed, its identity-verification vendor collects it directly.

How we use it

• To run your account, process purchases, and ship your items.
• To verify your age, phone, location and (for withdrawals) identity, and to enforce spending and withdrawal limits and our terms.
• To detect and prevent fraud and abuse.
• To send service messages such as verification codes, security alerts and shipping updates (by text message to your mobile number, or by email).

Who we share it with

Only with service providers that help us operate PoshPull (payment processing and withdrawals, including the identity-verification vendors our payment processor uses, SMS and email delivery, hosting, crash and performance diagnostics (Sentry), and shipping carriers), under confidentiality obligations, and where the law requires it. We do not sell your personal information.

Text messages

When you enter your mobile number on PoshPull you agree to receive text messages (SMS) from us: one-time verification codes, security alerts, and order and shipping updates. We do not send marketing texts. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help; our Terms describe the program.

Your mobile number, your text-message opt-in and your consent are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes. The sharing described above excludes text messaging originator opt-in data and consent; that information is not shared with any third party, other than the SMS delivery provider that sends our messages on our behalf.

Retention and your choices

We keep account and transaction records while your account is open and for as long as needed for legal, tax, anti-money-laundering and fraud-prevention purposes (identity-check outcomes and withdrawal records included). You can ask to see, correct or delete your data, or close your account, by using Delete account in the app or emailing [email protected]. Pending shipments or withdrawals must be resolved before account closure.

Contact

Questions about privacy: [email protected].