Delete your account

In the app

Open the Profile tab, choose Delete account and confirm. The account closes right away and the app returns to browsing as a guest.

By email

If you no longer have the app, email [email protected] from the email address on your account, or tell us the mobile number on it. We confirm it is you with a one-time code to that email or number, then close the account within 7 days and reply when it is done.

Before you delete

• Any remaining wallet credit is forfeited. Withdraw eligible credit first, or use it.
• Bags you have already asked us to ship still ship to the address you gave.
• A deposit or withdrawal that is still in progress has to settle first; we will ask you to try again once it has.
• An account under review cannot be closed from the app. Email us and we will handle it.

What is removed

Your email address, mobile number, date of birth, display name, saved shipping addresses, trusted devices and sign-in codes, and any linked Apple or Google sign-in. Every session is signed out and nothing can sign in to the account again.

What we keep

Records we are required to hold, or need to serve you after closure: your purchase, opening, wallet, withdrawal and shipment history (with the address on each shipment), payment-processor records that may be needed for a chargeback or dispute, the outcome of any identity check, and fraud and audit logs. They are kept only as long as tax, consumer-protection, anti-money-laundering and dispute rules require, as described in our Privacy Policy.

Questions

Email [email protected].