Terms of Service

1. Agreement

PoshPull is operated by Northlight Commerce LLC, a Wyoming limited liability company with its registered business address at 30 N. Gould St., Ste R, Sheridan, WY 82801. These terms govern your use of the PoshPull website, apps and related services ("PoshPull", "we", "us"). By creating an account or making a purchase you agree to them. If you do not agree, do not use PoshPull.

2. Eligibility

• You must be at least 18 years old and a resident of the United States.
• PoshPull is not available to residents of, or people located in, Washington State, or anywhere the product is prohibited by law. We block deposits, purchases and shipping in those places, and you agree not to get around those controls (for example with a VPN or someone else's address).
• One account per person. You must verify a mobile phone number you own before purchasing.
• Before your first withdrawal you must pass an identity check run by our payment processor (legal name, home address, date of birth, Social Security number information requested by the processor, and sometimes a photo ID or selfie). Withdrawals are available to verified US residents only.

3. The product

A PoshPull mystery box is a retail purchase of one physical, new or pre-owned designer item selected at random from the list shown on the box's page. Depending on the box, an item may be a handbag, wallet, luggage tag, bag charm, insert or other accessory. You are buying the selected item; the purchase does not offer a cash prize or an empty outcome. Before you buy, each box page shows every item it can contain, each item's estimated retail value and its displayed probability (rounded for readability). Every purchase results in the right to receive the selected item, subject to the availability and refund terms in section 5; there are no empty outcomes.

Estimated values are informational estimates based on resale or retail pricing. They are not appraisals, a guarantee of market value or a promise that you could sell an item for that amount. A selected item may be worth less than the box price.

We commit to a hashed server seed at purchase and reveal the seed after opening. The reveal animation presents the draw result. See How it works.

4. Wallet, trade-in credit and withdrawals

• You add funds to your PoshPull wallet through our third-party payment processor. The wallet is an internal record of credit for use on PoshPull, not a bank account, and does not earn interest. Money you deposit is for buying boxes on PoshPull: it cannot be withdrawn or transferred. If you change your mind about an unspent deposit, email [email protected] and we refund it to the original payment method.
• After opening a box, PoshPull makes a separate, optional offer to buy the selected item back from you at the amount shown before you decide. If you accept, you give up the right to receive that item and we add the buyback amount as trade-in credit. If you request shipment instead, the buyback offer ends. Either choice is final once confirmed.
• Trade-in credit can be spent on boxes or, once withdrawals are available to your account, withdrawn to a US bank account or debit card in your own name after you pass the identity check in section 2. It cannot be sold or transferred to another person.
• Bonus and promotional credit (invite rewards, level rewards and similar) can be spent on boxes but never withdrawn. Deposits and bonus credit must be spent before trade-in credit becomes withdrawable, and money you deposited creates a 30-day hold against withdrawals, even after it is spent. Once a settled deposit of at least $150 has been with us for 30 days without a chargeback, later deposits create a 7-day hold instead; a chargeback on your account restores the 30-day hold.
• Withdrawals have a minimum amount and a daily limit, both shown before you confirm, and our payment processor may deduct a fee that is shown before you confirm. We review withdrawals before sending them and may delay or refuse one while we check for fraud, chargebacks or a breach of these terms; a refused withdrawal goes back to your wallet.
• We apply daily deposit, spending and withdrawal limits and may change them to protect you and us.

5. Shipping

We ship within the United States, excluding Washington, to an address on your account (address changes require a code sent to your phone). Because we obtain an awarded item from the resale retailer before forwarding it to you, most items are delivered within 2 to 3 weeks of your request, with tracking. Risk of loss passes to you when the carrier confirms delivery. We do not automatically substitute another item or force a buyback if the selected item is unavailable. We notify you of shipping delays, provide a revised estimate and offer cancellation with a full refund when we cannot meet the promised shipping time. Any substitute requires your agreement. For a cancelled unfulfilled order, we restore the full box price to your wallet using the original credit categories and arrange an original-payment refund of eligible paid funds through support. Promotional credit is restored as promotional credit, not cash. Contact [email protected] for assistance.

6. Refunds and problems

• Opened box purchases are otherwise final. This does not limit remedies for non-delivery, damaged, counterfeit or misdescribed items, or rights provided by law.
• If your item arrives damaged, is not the item shown on your opening, or you believe it is not authentic, email [email protected] promptly, preferably within 14 days of delivery, with photos. We will arrange an appropriate return and refund, or a replacement you agree to. This reporting request does not limit your statutory rights.
• Please contact us before disputing a charge with your bank. Chargebacks freeze the account while we investigate, and we reverse any credit from a charge that is reversed. If that credit was already withdrawn, you agree to repay it and we may recover it from your wallet or pursue other remedies permitted by law. Linking a payout account alone does not authorize us to debit it.

7. Your account

Keep your login and phone secure; you are responsible for activity on your account. We may suspend or close accounts involved in fraud, chargeback abuse, multiple accounts, bypassing location or age controls, or breaking these terms, and may void purchases or credit obtained that way. You can close your account at any time using Delete account in the app or by emailing [email protected]. Pending shipments or withdrawals must be resolved first; records needed for legal, tax and fraud-prevention obligations may be retained.

8. Text messages

PoshPull sends text messages (SMS) to the mobile number on your account. By entering your mobile number on PoshPull you agree to receive them. They are account and order messages, never marketing: one-time verification codes when you sign up, sign in from a new device, change a shipping address or request a withdrawal, plus security alerts and order and shipping updates. Message frequency varies with how you use your account. Message and data rates may apply; check with your carrier.

• Reply STOP to any PoshPull text to opt out. You then receive no more texts from us, including verification codes, so you cannot verify a new device, change an address or purchase until you opt back in by replying START or emailing [email protected].
• Reply HELP to any PoshPull text, or email [email protected], for help.
• Carriers are not liable for delayed or undelivered messages.
• We never sell your mobile number or share it with third parties for their marketing, and we send no marketing texts. See the Privacy Policy.

9. Play responsibly

PoshPull is entertainment shopping. Set a budget, spend only what you can afford, and take breaks. If you want a lower limit or to close your account, email [email protected] and we will apply it.

10. Disclaimers and liability

PoshPull is provided "as is". Brand names belong to their owners; PoshPull is not affiliated with or endorsed by any brand whose products appear on the site. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

11. Changes and contact

We may update these terms; the date above shows the latest version, and continued use means you accept it. Questions: [email protected].